Indian BPO companies have been known to be getting business by offering Offshore BPO services. Local BPO companies that had been waiting in thw wings are now,ready to hit the markets with their Offshore BPO Services.
In the recent months, at least four to five Indian BPO companies have acquired majority stakes in Offshore BPOs and the trend is likely to continue as the Indian units anticipate more business from the "onshore outsourcing" model, industry officials said.
Some of the recent deals include the takeover of Offshore BPO Empact EBS, a New Jersey-based benefits processing firm by Secova eServices, Indian HR BPO ICICI One Source’s 51 per cent acquisition of Papal Research (an Illinois- based Outsourcing firm) and OfficeTiger's (which has a big presence in India) acquisition of a London-based recruiting and outsourcing concern Devonshire Group.
"The acquisition of EmpactEBS will help us to enhance our overall value to the customer by being competitive and equipped to offer best-in-class onshore and offshore service," said Venkat Tadanti, co-founder and CEO of Secova eServices.
Until recently, India was considered a low-cost yet high-quality destination for many MNC(s) that had been interested in Offshore BPO services. One of the major reasons for the recent acquisitions is the widepsread accessibility of the BPOs in India across the spectrum of industries in India. However, with the onset of the Offshore BPO Services India can surely look forward to some bright prospects.
Priyanka. S
