Continuing its successful ride up the success ladder, Global investments in Offshore BPO services are all set to grow from $7 billion in 2003 to $17 billion by 2008. Reportedly, India is among the select group of countries that are poised to gain from this spurt in Offshore BPO services, a new research has calculated.
According to a study by analyst firm IDC, spending by US customers on Offshore BPO Services will continue to concentrate heavily on applications, with most activity in the areas of custom application development, application management and systems integration.
"Customers' continued need to look to Offshore BPO Services as a resource from which to procure IT services as, part of their overall sourcing requirements is not only growing as a share of the total IT services market, but is also expanding from traditional IT services, such as application development and maintenance, to areas traditionally limited to being delivered locally," David Tapper, director of outsourcing, utility and Offshore BPO services research at IDC, said. "These Offshore BPO services range from application and infrastructure management to IT consulting," he added.
"Due to the persistent need for customers to reduce costs, coupled with the proven capabilities of Offshore BPO players, IDC sees considerable market opportunities for these players in the onshore markets, as well as local players looking to leverage offshore as part of their service delivery capabilities," Barry Mason, senior analyst for IDC's application Offshore services research, informed.
Priyanka. S
