Offshore BPO Services Pose Less of A Threat To Jobs

Offshore BPO services pose less of a threat to call center jobs, a research firm confirmed. The focus has shifted from offshore BPO services to outsourcing. Once the firms have outsourced to a third party, it becomes much more acceptable to move that work offshore. But the numbers and analysis provided help to demystify the threat that offshore BPO services pose to domestic jobs.

Mexico, South Africa and Malaysia are growing in popularity as offshore BPO service locations at the expense of leaders India and the Philippines. The combined share of the offshore BPO services market held by the two latter countries is expected to drop to 64% in 2007.

The demand for non-English language services is expected to increase in the United States, for example, the demand for Mexican call center agents will grow to serve the country’s increasing number of Spanish speakers, many of whom are of Mexican origin.

Jesmine