Offshore BPO Services companies should start attracting high-end services
It’s been too long a time doing low-end services for the Offshore BPO Services companies.Now that Offshore BPO Services companies have proved that they are the best at what they do, its time to move up the value chain, as the potential high-end Offshore processing services is quite huge. So now the Offshore BPO Services companies have to look for ways on how to make more money.
Besides continuing with their low-cost services, the Offshore BPO Services companies should try and stay ahead of their Asian competitors and think of ways to provide greater value. The Indian BPO industry is already striking a turnover of $4 billion, and if good times continue along with Offshore BPO Services companies looking ways to move ahead, the Indian BPO industry could well be in for a moolah downpour.
But what should India do about the negative backlash in US against Offshore BPO Services, from where India gets around 80% of its business. Well there is only way, and that would be educate the Americans on the economic benefits that Offshore BPO Services to India provide them. One startling fact that has come to the fore is that around 15.6 million job losses were expected in the US by the year 2015, and that will be due to ageing factors, while the loss due to BPO would only be a miniscule 3.3 million. Now that is what the Americans need to understand.
Just to give the readers a brief idea about the kind of profits Offshore BPO Services will bring in for US will be clear from the following figures. For every US dollar worth service Offshored to India, over 67 cents worth returns accrue for the American companies, while India would get merely 33 cents. The Americans should not whine anymore, especially after this piece of news.
The future of Offshore Services is all sweet and rosy, because now even the R&D services in the pharmaceutical sector is being Outsourced to India. And the estimate in this sector alone is $ 25 billion, which is not a small sum. But for more such high-end services to come to India, the brand image of India has to be improved.
