The Indian BPO sector plans to strike it rich in a new breed of high-end knowledge-based outsourcing as global corporations move process like data and intellectual property researches to Offshore locations.
Scope e-Knowledge Center is one such company, which said it would expand its global footprint and increase its Offshore BPO workforce.
"Knowledge Process Outsourcing is the next big opportunity. More and more global corporations will be outsourcing processes like data and intellectual property research works. In view of this emerging opportunity, we have decided to enhance our global presence and also the manpower," its director and CEO R Sivadas said.
"We will double our manpower in London and Brussels, which is acting as a hub for the European market," he added.
Scope is also in discussion with a few publishing firms in Germany and hopes to strike a deal in the next couple of months. It is already doing an Offshore project for a US company in Germany.
This new breed of knowledge process outsourcing (KPO) comprises companies based services providing higher-end Offshore BPO services in the areas of research and analytical to overseas clients.
These include basic data research, integration and management, market research, equity research, engineering design, animation and simulation, medical content and services, remote education and publishing.
According to the National Association of Software and Service Companies (Nasscom), the total market size of KPO business in India may rise to a staggering $15.5 billion, up from $1.2 billion now.
"Although very few Indian companies are working in this space now, KPO will be one of the major segments of the outsourcing business in terms of creation of new jobs and generation of billions of dollars in business."
The Chennai-headquartered Scope e-Knowledge is a leading Indian KPO firm that has expertise in creating valuable intellectual property for clients across the industry verticals like healthcare, pharmaceuticals and life sciences.
The company, with Offshore offices in New York, Orlando, Chicago, London and Brussels, has over a dozen clients in the US and European markets. The US market accounts for 60 percent of its annual revenue.
Priyanka.S
