Offshore BPO Services take to Consolidated Multi-Lingual Support Operations

Offshore BPO services have been often described as the pilfering of U.S. jobs, but ignoring Offshore BPO services would only prove to be disadvantageous for global companies. To some, Offshore BPO services is seen as something that must be utilized for the sake of economics While, for others, it is simply a part of being smart in business. Regardless, it is a very sensitive issue that will continue to flow for the foreseeable future.

Offshore BPO services have been in the business for long wherein, companies would consider offering Offshore BPO services to a company that offered the right combination of scale, services and savings. Each company differs on how it defines its needs for Offshore BPO services, but with the tight economy of the past few years, it should come as no surprise that cost has been close to or at the top of any list.
So, It’s a point worth pondering over-- Should Offshore BPO companies pay more for after-hours support when dynamic call routing can access agents within first-shift time zones? Also, should Offshore BPO companies continue to pay a significant premium for foreign-language support ? Perhaps, the biggest change is the increasingly global nature of the requests for Offshore BPO services. Many companies with headquarters in the U.S. have operations in multiple countries, each with its own IT support teams and processes.

The solution to this impending issue is consolidated help desks that offer support in multiple languages. And that's where blended Offshore BPO services come into picture. These multi-lingual support desks would be beneficial for the buyers as well as the representatives. The communication gap would decrease and there would be increased productivity. Global business has driven the demand for consolidated support operations, that would save money, deliver tremendous efficiency, provide consistent levels of service and present data analytics that can help improve the Offshore BPO services segment.

Priyanka.S.