OFFSHORE BPO SERVICES

Ensuring Data Security For Insurance Process Outsourcing Projects

2008-12-31T02:55:00.000-08:00

It is certainly true that achieving critical benefits such as cost savings, efficiency improvements, accuracy optimization and customer satisfaction is easier with insurance process outsourcing. However, it is advisable that insurance carriers and TPAs still take precautions because most insurance process outsourcing projects involve transfer of confidential data and information on a daily basis.

Technology Helps Data Management Service Outsourcing Firms Provide Efficient Services

2008-12-12T22:33:00.000-08:00

For over two decades now, the data management service outsourcing industry has been consistently providing high-quality data entry services to a wide variety of businesses. It might appear that the industry has some closely guarded secret formula that helps it provide unmatched data entry services, but that in reality is not the case. It is also not entirely true that the success of the data

Importance Of IT Implementations In Data Entry Services Outsourcing

2008-11-21T23:47:00.000-08:00

Information Technology (IT) is known to significantly reduce business risks, especially for dynamic sectors such as data entry services outsourcing. That's because IT implementations provide data entry services outsourcing firms the expertise that is required for delivering highly efficient and accurate data entry services to clients. It also makes it easier for data entry services outsourcing

Choosing The Right Data Management Service Outsourcing Provider

2008-10-24T02:22:00.000-07:00

Excluding businesses that might have had a bad experience, there are not many that might be willing to give negative feedback about data management service outsourcing. It's a possibility that even businesses with a bad experience might tell you that their failures were not because of any inherent flaws in data management service outsourcing, but mostly because of their inability to choose the

Customer Service Outsourcing Gains Can Be Increased Using Upselling

2008-10-13T00:39:00.000-07:00

The concept of upselling is backed by the premise that a call from a customer always has some potential to be utilized as a selling and marketing opportunity. As a matter of fact, it actually works better because in these cases, its the buyer who is contacting the seller and not the other way around, which is usually the norm. However, it is necessary that the primary objective of customer

Telemarketing Services Outsourcing Is Crucial For Promoting New Product Launches

2008-09-23T20:50:00.000-07:00

With more businesses worldwide making their preferences felt for telemarketing services outsourcing, there is certainly no denying its effectiveness. However, not many are aware that apart from generating high-quality leads, telemarketing services outsourcing also plays an important role during new product and service launches. This is especially true when the business that is launching the

Outbound Call Center Services Outsourcing – Necessary For Quality Lead Generation

2008-09-11T21:12:00.000-07:00

The need to consistently add new customers is applicable for all businesses and although it is difficult, it is not something that is impossible. Outbound call center services outsourcing provides an easy way out, especially for businesses that are looking for cost-effective solutions.When it comes to generating quality business leads at affordable rates, nothing surpasses the effectiveness of

Hiring Financial Process Outsourcing Services – Some Useful Tips

2008-08-28T22:45:00.000-07:00

Having understood the benefits of financial process outsourcing, you may have made up your mind for hiring financial process outsourcing services. However, since there are quite a few variables that can prevent you from realizing potential benefits, we recommend you follow prescribed guidelines and avoid taking unnecessary risks. To help you, we have provided some useful tips that you can use

How Market Research Services Outsourcing Can Help Grab A Larger Marketshare

2008-08-12T01:50:00.000-07:00

Ours can be described as the age of specialization since almost everything today requires us to have a certain specialization or get help from others who might have that required specialization. Businesses are not all that different since very often they too feel the need for hiring specialized skill sets and talents. Presently, one such specialization that most businesses are looking for is

Offshore BPO Services – Current Trends

2008-07-17T01:57:00.000-07:00

Due to their inherent ability to reduce costs, increase efficiency and improve the overall quality of products and services, offshore BPO services have become one of the most sought after, the world over. The increasing demand for these services has also led to the mushrooming of service providers that now come from BRIC countries (Brazil, Russia, India, China) and other relatively smaller

Offshore BPO Services – Providing Multinationals The Competitive Edge

2008-06-29T23:59:00.000-07:00

There was a time when our multinationals were just competing with each other, since there were very few outside challengers. However, things have changed dramatically over the years and our multinationals are now facing competitive pressures from virtually all directions, continents and countries. However, they were quick to discover something very unique that is presently helping multinationals

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2008-06-05T02:14:00.001-07:00

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Offshore Outsourcing – What's In Store?

2008-05-12T21:13:00.000-07:00

Well, it's a bit difficult to answer that, obviously due to the dynamic nature of the offshore outsourcing services industry. However, some basic assumptions can still be made, based on emerging trends and past records. As far as the outsourcing industry in India is concerned, it is currently doing quite well and is expected to deliver proportionately the same level of performance in the future

How KPOs can sustain their competitive advantage

2008-01-24T04:46:00.000-08:00

The KPO industry is certainly creating a rage in the worldwide business market and India too is waking up to the benefits that KPOs have to offer. Lets admit it that KPOs are much bigger and definitely better than our traditional BPOs and this becomes more than evident from the fact that many Indian BPO companies are singing to the KPO tune with the intention of earning a better revenue and that

Bridgestone Europe rolls to Indian firm for SAP provision

2005-04-04T23:30:00.000-07:00

The European unit of Bridgestone Corp. plans to outsource support and maintenance of its SAP ERP system to an offshore firm in India.Bridgestone Europe will turn over management of its SAP AG applications to Satyam Computer Services Ltd. in Hyderabad, India.Joe O'Neill, IT director at the Brussels-based unit said, “The three year agreement will free up resources to focus on new requests and new

Offshore BPO Services: Accenture to speed up internal functions in India

2005-03-14T00:49:00.000-08:00

Offshore BPO Services in India are only getting bigger. One such leading example of services is Accenture – a consultancy and Offshoring Company that announced on Wednesday, that India is most active developing market, playing a key role in its global delivery model and network.The expansion had been so rapid that the software company doubled the size of their workforce to 11,000 in the past year

Offshore BPO Services – India has great advantage in IT off shoring: Premji

2005-03-07T22:35:00.000-08:00

Despite challenges from China, the Philippines and Eastern Europe, India still has an overwhelming advantage in IT off shoring, according to Wipro chairman Azim Premji."Areas such as China, Eastern Europe and the Philippines are becoming major players in IT off shoring but India still has an overwhelming advantage because of the support of the Government and the country's huge talent pool,"

Offshore BPO Services – Spotlight on ‘Knowledge based Outsourcing’

2005-02-22T06:55:00.000-08:00

The Indian BPO sector plans to strike it rich in a new breed of high-end knowledge-based outsourcing as global corporations move process like data and intellectual property researches to Offshore locations.Scope e-Knowledge Center is one such company, which said it would expand its global footprint and increase its Offshore BPO workforce."Knowledge Process Outsourcing is the next big opportunity

CBC Technologies to promote Offshore biz

2005-01-23T21:36:00.000-08:00

The Commonwealth Business Council has launched a new service - CBC Technologies – to promote Offshoreservices related to technology."The UK is seen as a gateway to Europe for many businesses. Over 400 Indian firms have set up operations in the UK in recent years and the Commonwealth comprises 54 nations, some with excellent capabilities to provide remote services to UK customers," Director

Offshore BPO Services : Focus on Offshore financial services !!

2004-12-05T23:02:00.002-08:00

Now when you think of BPOs think commodities, India is ready to emerge as an Offshore BPO service provider for commodity financial services, in the form of back-office processes to foreign banks. It is now flooded with calls to manage offshore demat commodity accounts and warehouse receipts sitting right here. Overseas banks from countries like Ivory Coast, Zambia, Nigeria, South Africa, Russia

Offshore BPO Services : Local BPOs ready to hit offshore markets

2004-11-11T06:09:00.000-08:00

Indian BPO companies have been known to be getting business by offering Offshore BPO services. Local BPO companies that had been waiting in thw wings are now,ready to hit the markets with their Offshore BPO Services.In the recent months, at least four to five Indian BPO companies have acquired majority stakes in Offshore BPOs and the trend is likely to continue as the Indian units anticipate more

2004-10-29T06:25:00.000-07:00

India rides up the ladder of Offshore BPO Services : IDC Continuing its successful ride up the success ladder, Global investments in Offshore BPO services are all set to grow from $7 billion in 2003 to $17 billion by 2008. Reportedly, India is among the select group of countries that are poised to gain from this spurt in Offshore BPO services, a new research has calculated. According to a study

2004-10-11T01:55:00.000-07:00

Offshore BPO services – Cognizant tops the listNASDAQ-listed IT services major Cognizant has been reportedly accredited as the Best Offshore BPO in the segment of Offshore BPO services by the META group's META Spectrum report for offshore service providers.Cognizant was positioned in the 'leader' segment of the META spectrum analysis for its strength in Offshore BPO services, which were rated

2004-09-29T04:26:00.000-07:00

Offshore BPO Services take to Consolidated Multi-Lingual Support Operations Offshore BPO services have been often described as the pilfering of U.S. jobs, but ignoring Offshore BPO services would only prove to be disadvantageous for global companies. To some, Offshore BPO services is seen as something that must be utilized for the sake of economics While, for others, it is simply a part of being

2004-07-05T03:01:00.000-07:00

Indian Offshore BPO Services Face Dearth of Qualified Professionals The latest scenario in the Indian Offshore BPO Services industry is that it is facing a dearth of qualified professionals, which is in fact the need of the industry. India therefore has to urgently address the situation by focusing more attention on the education system of the country. The IT training institutes are tuning

2004-06-24T03:00:00.000-07:00

Chucking the Outsourcing Myths For people who have been under the impression that there’s a stigma attached to offshore BPO services, there seems to be some news in store for them. The appropriate time has come to chuck out all unnecessary myths about outsourcing hi-tech IT jobs to cheaper destinations. According to a recent study conducted by McKinsey Global Institute, every dollar spent on

2004-06-23T08:54:00.000-07:00

Rubber Industry-the new entry in the offshore BPO services arena First it was the information technology sector, followed by the pharmaceutical sector, and now it appears that the Indian rubber industry is on its way to join the offshore BPO services bandwagon. With India being the third largest grower of natural rubber products, rubber majors in the U.S., Singapore, Malaysia, Thailand and other

2004-06-01T01:22:00.000-07:00

Offshore BPO Services Not To Blame For Lost Jobs Statistics show that the backlash in the U.S. over offshore BPO services isn’t really deserved, as according to an IT trade organization, the positives of offshore BPO services far outweigh the negatives. Jeff Lande, senior vice president at the Arlington, Va-based Information Technology Association of America (ITAA), told attendees at Gartner

2004-05-20T09:42:00.000-07:00

Offshore outsourcing rockets in 2004 Industry watchers have predicted that offshore BPO services will generate revenues of $3 bn in 2004, a 65% increase from the 2003 total of $1.3 bn, industry watchers have predicted. But the researchers have also warned that the industry will not sustain such high revenue increases in the future, even though offshore BPO has enjoyed high growth rates recently,

2004-05-19T07:51:00.000-07:00

Offshore BPO Services Pose Less of A Threat To Jobs Offshore BPO services pose less of a threat to call center jobs, a research firm confirmed. The focus has shifted from offshore BPO services to outsourcing. Once the firms have outsourced to a third party, it becomes much more acceptable to move that work offshore. But the numbers and analysis provided help to demystify the threat that offshore

2004-05-14T09:46:00.000-07:00

A Blessing In Disguise Although politicians, labour unions and media have been campaigning against outsourcing, the campaign in fact has backfired on a positive note. The campaign against outsourcing has opened the eyes of small businesses to the possibilities of offshoring. Initially, potential customers often wanted to know if people in India can speak English. But now, they come in with a

2004-05-13T09:24:00.000-07:00

US should Stop Lamenting About Outsourcing Democratic Senator Joe Lieberman opined that the US should stop lamenting that India and China are hijacking their jobs. The real picture states that the American economy has failed to adapt to fundamental changes as well as the growing competition in the global economy. Outsourcing in fact is not a new phenomenon. It is merely a variation of the

2004-05-11T06:57:00.000-07:00

Tackling the Big Questions About Outsourcing In the opinion of industry experts, offshore outsourcing is big and there is no turning back. Everybody is either doing it, or should be doing it. Experts think that companies should tackle the big questions about outsourcing. The promised and expected cost savings from outsourcing offshore have led many organizations to either make the move or

2004-05-06T03:07:00.000-07:00

Offshore Outsourcing In today’s business scenario, having an offshore component is becoming a crucial element in an outsourcing engagement. Offshore outsourcing derives its power by marrying technology-enabled services with labour arbitrage. The idea is to move a job or function from a high cost to a lower cost location outside the country. The magnitude of the resulting cost savings is

2004-04-26T00:27:00.000-07:00

BPO Gains Support In a recent move, the U.S. Chamber of Commerce supported offshore outsourcing, by declaring that, the recent economic downturn, domestic business impediments and continued uncertainty are the primary reasons for recent job loses and not the movement of work offshore. The World Bank has strongly favoured outsourcing of jobs and free movement of temporary workers in the mutual

2004-04-25T22:57:00.000-07:00

US Firms to Offshore more HR Work A recent survey conducted by the Conference Board indicates that a majority of North American and European firms that currently outsource one or more human resource functions, said that they would do so again, which proves that Business Process Outsourcing has finally made its mark. The survey released by The Conference Board says that out of the 71 surveyed

2004-01-28T14:40:00.000-08:00

Offshore BPO Services market to grow further The study by Gartner makes one thing clear that the Offshore BPO services market is expected to drive $1.8 billion worth of business. The research also pointed that Offshore BPO revenue is poised to grow from under $1 billion last year to $1.2 billion in the current year, representing 66 per cent of the overall Offshore BPO Services market. In fact

2004-01-17T23:45:00.000-08:00

One more Offshore BPO Services company to add more staff It seems that the more number of players in the Offshore BPO Services arena, the more profits they make. Everybody wants to make it good while the Offshore BPO wave lasts. Now an IT services company, vMoksha, focusing on providing Offshore BPO Services is planning on adding more workforce, of around 400 professionals, where it already has

2004-01-16T11:13:00.000-08:00

Offshore BPO Services trend is fast catching up The Offshore BPO Services market still being in its nascent stage is proved by the fact that there are still certain myths surrounding the concept. Offshore BPO Services should be in fact be considered by all the companies, specially those firms which have Call Centers. Offshore BPO Services has already changed and will keep changing the way

2004-01-15T11:34:00.000-08:00

Offshore BPO Services companies should start attracting high-end services It’s been too long a time doing low-end services for the Offshore BPO Services companies.Now that Offshore BPO Services companies have proved that they are the best at what they do, its time to move up the value chain, as the potential high-end Offshore processing services is quite huge. So now the Offshore BPO Services

2004-01-13T11:23:00.000-08:00

We will fight India’s BPO challenge says UK Big arrangements are taking place in UK to counter the Offshore BPO Services, against countries like India etc. UK has launched a major operation to improve its infrastructure as an anti-Offshore BPO move, even though the smaller companies are going for Offshore BPO Services. Since this year Britain has lost many jobs due to Offshore BPO to low-cost

2004-01-12T12:31:00.000-08:00

Some doubts looming large over the future of the Offshore BPO Services Even though the year 2003 saw Offshore BPO Services growing steeply, there are certain concerns about the long-term prospects of this industry. These questions have come into picture due to certain incidents, which have come to the fore. Two of the well-known names, which come to mind, are Dell and Lehmann Brothers, who

2004-01-10T22:00:00.000-08:00

The Offshore BPO races ahead full throttle Offshore BPO service is the business to be in. It is poised to be very profitable in the coming years, as more and more companies are looking to utilize Offshore BPO services. Now another company VisualSoft Technologies, has kicked of its Offshore BPO services, and has already bagged a few lucrative pilot projects from some of the US companies.

2004-01-09T11:27:00.000-08:00

Now the Manipal group looks to become the jack-of-all-trades by starting Offshore BPO firm with American JV Indian Education and Healthcare major, Manipal group has joined hands with Florida based company, Sonix to offer healthcare Offshore BPO services with a projected workforce of 700 people. This Offshore BPO arrangement will exclusively focus on the healthcare sector, as it is a hugely

2004-01-08T14:45:00.000-08:00

India has become a specialist in offering Offshore BPO services If now any firm wants to go for Offshore BPO services, the most logical and the most obvious choice is India. That is the kind of impact India has had in the Offshore BPO market. The year 2002 was good, but the year 2003 was better, and the year 2004 is predicted to be even better. The revenue increased from slightly less than $1

2004-01-05T11:02:00.000-08:00

Singapore sees its chance to play a part in the Offshore BPO game Singapore wants to have a sniff of what's cooking in the kitchens of Offshore BPO services. It is eager to tap into this fast growing market. Although Offshore services firms in Singapore may find it hard to compete with Indian firms on factors such as cost and availability of talent, but it has other advantages that make it an

2004-01-04T00:30:00.000-08:00

Quality and not volume should be the motto, for the outsourcing firms Business process outsourcing or BPO as it is popularly known, actually means handing over all of your non-core activities to a third-party who owns, administers and manages the process. Non-core activities include human resources, finance and accounting, supply chain management, and customer care. At the rate at which at which

2004-01-02T11:39:00.000-08:00

BPO revenue up to $13.8 billion by 2007: Gartner Gartner has predicted that the BPO revenue will come to be around $13.8 up from a mere $1 billion in 2002. India does have a huge share of the offshore market. The global offshore market showed a jump to reach $1.8 bn, an increase from the $1.3 bn in 2002. As everybody would have realized that the success of offshore BPO really depends on knowing

2004-01-01T11:52:00.000-08:00

Take a tax break for BPO income: Government tells MNC's This piece of news is sure to cheer the MNC's up. Multinationals having Business Process Outsourcing (BPO) subsidiaries in India have been exempted from paying tax, Finance ministry announced today. This move could bring an even bigger flood of outsourcing business to India. Because after tax exemption, the multinationals can save more

2003-12-30T12:49:00.000-08:00

Marketing services new BPO avenue: Nasscom Nasscom has stated in its journal “BPO Newsline”, that, “Business process outsourcing (BPO) will center on certain aspects of marketing, such as direct marketing, rather than enterprise wide customer strategy or branding services”. The country’s premier industry body has said companies are slowly beginning to outsource their sales and marketing

2003-12-29T11:27:00.000-08:00

Robust growth despite offshore backlash Indian IT industry braved the storms in the U.S., its largest market against outsourcing during 2003 and continued to grow as global corporations moved more work offshore to benefit from the country's low cost and quality. Throughout 2003, the country's IT industry has had to adopt a stance that is both offensive as well as defensive as many American

2003-12-27T22:24:00.000-08:00

2004 will be the year of high-value BPO jobs Off shoring jobs to India is about to get high tech in 2004. Indians have come of age, and are ready to move ahead of jobs like low-end basic data-entry and outgoing call-center jobs. Indians are much smarter than that, and firms worldwide have recognized it. The Year 2004 will witness a sea change in the kind of jobs that are outsourced to India by

2003-12-26T14:09:00.000-08:00

Offshore BPO market to grow 38% in 2003: Gartner Offshore is the latest chartbuster worldwide. Offshore business process outsourcing (BPO) will swell to a $1.8 billion market this year, according to a latest report by Gartner. This figure In fact represents a nearly 40% increase over 2002's total. By the end of 2003, offshore BPO will stake a 1.5% claim in the entire BPO market, according to the

2003-12-26T13:59:00.000-08:00

Offshore BPO market to grow 38% in 2003: Gartnerhref="http://www.telegenisys.com/index.html">Offshore is the latest chartbuster worldwide. Offshore business process outsourcing (BPO) will swell to a $1.8 billion market this year, according to a latest report by Gartner. This figure In fact represents a nearly 40% increase over 2002's total. By the end of 2003, offshore BPO will stake a 1.5% claim

2003-12-25T13:46:00.000-08:00

India tops in offshore BPO services Market research company Gartner, has named India as the top destination for delivery of offshore business process outsourcing. It also went on to predict that India's revenue from BPO will grow from slightly less than $1 billion in 2002 to $1.2 billion in 2003. Which means India would represent 66 per cent of the offshore BPO market, Gartner added. India

2003-12-24T10:27:00.000-08:00

Outsourcing to offshoring Even a child nowadays knows that outsourcing is done to save money, which allows the central staff to concentrate on core areas of work. But how much is actually saved? Some say that it between 30 – 40%, while others say it is somewhere between 10-25%. But a Research conducted by KPMG on outsourcing deals revealed that it is hard to quantify the savings. Now outsourcing

2003-12-23T11:09:00.000-08:00

Allserve Systems Provides Offshore Business Process Outsourcing in Medical Billing for Receivables Outsourcing Inc A strategic investment is the call of the day, which could benefit you in the long run, without being in too much of a risk. Allserve Systems, a services company that specializes in Business Process Outsourcing, today announced a strategic investment in Receivables Outsourcing Inc.

2003-12-22T11:25:00.000-08:00

ICICI OneSource(BPO) Announces Appointment of Raju Bhatnagar as President and COO Mr.Raju Bhatnagar has been appointed as the President and COO of ICICI OneSource with immediate effect. ICICI OneSource, one of India's largest third-party business process outsourcing (BPO) services companies, today announced the appointment. Before joining here he was with Cognizant Technologies as head of its BPO

2003-12-20T21:58:00.000-08:00

BPO backlash: Lehmann Brothers severe ties with Wipro Hardly six weeks into a contract with Wipro and TCS, Lehmann Brothers decided that they don't want this any more. This New York based financial services firm has stopped outsourcing its IT help-desk, which handles employee reports of computer problems, to Wipro. Sources closed to the matter revealed that there is dissatisfaction over the

2003-12-19T13:26:00.000-08:00

Offshore bpo services Another US IT firm opens up in India. This time it is the $17 mn firm, XML Star that specializes in portal solution and has technology alliances with some of the biggest names in IT such as Microsoft and Oracle. It’s Indian subsidiary will target the Asia-Pacific market with its proprietary products and has set up a business process outsourcing (BPO) center here for that

2003-12-16T15:32:00.000-08:00

Dell : Back to pavilion, shifts BPO operations from Bangalore to USA When complains about difficulty in understanding the accents of its Indian staff working in call centers start pouring in, a reputed company like Dell certainly had no other option than to move back its operation center to USA. Dell, which is based in Texas, however did not give any timeframe for moving the support for its

2003-12-14T00:19:00.000-08:00

Hughes open to BPO services for third parties A year after Hughes Software Systems launched its business process outsourcing services for group companies abroad, the company is now looking at offering the services to outsiders also. “We are in talks with 3-4 new non-Hughes clients. These are companies in the US and in the UK. These are the countries where all the action is,” Hughes Software

2003-12-04T11:53:00.000-08:00

Gartner says outsourcing an irreversible trend India will continue to be a key beneficiary with the global delivery outsourcing becoming mainstream and an irreversible mega-trend in both IT-services and business process outsourcing (BPO),” claims Gartner’s ‘Top ten predictions for the Asia Pacific region for 2004’. Partha Iyengar, research vice-president at Gartner India assured that with the

2003-12-02T12:05:00.000-08:00

ICICI OneSource to add 1000 employees ICICI OneSource, one of India's largest third-party providers of business process outsourcing (BPO) services, has added a number of US and UK companies to its portfolio during the first half of 2003. The company will also expand capacity by 40% by March 2004. The move will bring ICICI OneSource's total number of workstations to 3,000 and increase staff

2003-12-01T12:53:00.000-08:00

India hits back on outsourcing job fears BANGALORE, INDIA -- The Indian government went on the offensive last week on the contentious issue of the loss of U.S. and European jobs to India due to outsourcing. Offshore outsourcing from the U.S. and Europe to India is the result of barriers to free movement of Indian professionals to these countries, Indian prime minister Atal Bihari Vajpayee told

2003-11-27T12:43:00.000-08:00

India capable of attracting $200 billion investments in BPO Kolkata: India has the capability of creating about 40 million job opportunities and attract additional $200 billion investment on offshore business process outsourcing(BPO) operations by 2020, chairman of The Boston Consulting Group, India operations, Arun Maira said. "Apart from opportunities in sectors like financial services,

2003-11-26T12:41:00.000-08:00

ICICI OneSource bags US, UK clients ICICI OneSource, one of India's largest third-party providers of business process outsourcing (BPO) services has added a number of US and UK firms to its existing portfolio of clients during the second half of 2003. The company is also likely to expand capacity at its facilities by 40 per cent by March 2004. This will bring ICICI OneSource's total number

2003-11-24T10:58:00.000-08:00

Prudential to shift more jobs MUMBAI: UK’S largest life insurer Prudential is looking at India as an offshore centre for higher-end jobs, over and above its call centre operations. The company has already outsourced a specific project to India, which involves switching 4m policyholders from cash collection to a direct debit process to improve cash management. In an interview with ET, Jonathan

2003-11-20T12:26:00.000-08:00

BPO: An opportunity and challenge for India A torrent of new business is coming to India in a way which could not have been conceived of earlier. These are in three fields – software, which is old hat, BPO which is much newer but no longer a new story and thirdly R&D, in which the new elements are the volume and complexity of work envisaged. General Motors opened their new research centre in

2003-11-19T11:27:00.000-08:00

Asian BPO major buys Pondy firm NEW DELHI: SPI Technologies Inc., an independent Business Process Outsourcing (BPO) provider, has announced that it had recently signed a stock purchase agreement to acquire India-based Kolam Information Services Pvt Ltd (Kolam). Kolam, located in Pondicherry, is a significant full service supplier to scholarly and professional book publishers. Kolam’s

2003-11-18T09:55:00.000-08:00

India to remain offshoring destination of choice, says Infosys Despite a range of challenges, India isn't about to be overtaken as the top location for offshored IT and other business activities, according to the co-founder of the country's best-known tech success. Speaking to silicon.com Kris Gopalakrishnan, COO and co-founder at Infosys, maintains that price and quality of work aren't

2003-09-22T12:21:00.000-07:00

Gartner suggests firms to instigate self-service operations overseas The offshore BPO service-providing sector will find the going tough as the research firm Gartner suggests companies to open their own service operation at offshore locations to derive better results. Gartner advises business firms to make detailed enquiries while seeking offshore vendors for BPO services. While seeking a vendor

2003-09-17T12:16:00.000-07:00

Threat to Indian BPO services market: Really? The BPO sector – which is one of the fastest growing business segments in India, is largely due to the influx of foreign companies seeking to outsource business services offshore. The offshore BPO services domain mushrooming in India is likely to face stiff competition from companies who are seeking to install self-governed outsourcing centers. The

2003-09-13T22:02:00.000-07:00

Reuters, Fidelity forays BPO services to India The British news agency Reuters and Fidelity have turned offshore for it’s BPO services – choosing India as their offshore base. Reuters looks like planning to recruit around 200 people in the initial stages and signs are that in two years time this will be raised to 1,000. Fidelity will start dual operations in India with software services and

2003-09-08T12:59:00.000-07:00

Ovum sees strong growth offshore BPO services market India as the offshore BPO service market has become a rage in western corporate sector. Outsourcing work to India has grown considerably high over past few months. Several major companies are already outsourcing from India or willing to outsource. Very recently Volvo – the commercial automaker took on India’s hand for outsourcing of

2003-09-07T00:45:00.000-07:00

Outlines of report on Indian BPO sector Indian Business Process Outsourcing (BPO) – The New Sector Growth – a report published by India Infoline cites some major trends of the offshore BPO service market and its variants. Some of the highlights of the reports are: - # Offshore BPO service spending for 2003 will hover around $ 1.2 trillion mark # Annual growth of 11% is measured in global

2003-09-04T13:47:00.000-07:00

Altair Engineering to offshore engineering services Altair Engineering – a United State based company engaged in engineering design and services is analyzing the situation to set up offshore BPO service unit in India to cater its global clients. Through their offshore service center in India – Altair Engineering would perform activities like design, testing and simulation activities in

2003-09-03T12:43:00.000-07:00

Xansa sets up end-to-end offshore services for Thames Water Xansa an international BPO service provider and IT service company has set-up an offshore BPO service operations for British utility company –Thames Water. Thames Water, the Water Division of the RWE Group, is the world’s third largest water company with some 70 million customers in 46 countries worldwide. Xansa’a offshore BPO service

2003-08-27T17:11:00.000-07:00

IBM Global Services might increase Indian office strength With the onset of offshore BPO services – several companies over a period of last few years are sneering above their shoulders, looking to go overseas. Even yesterday I read a report by researchers of Merrill Lynch, which stated that IBM Global Services would push ahead its Indian strength to 10,000 within two years from the present

2003-08-27T17:10:00.000-07:00

2003-08-26T13:54:00.000-07:00

1.2 million workers will perform US offshore work by 2008 A market study performed by Pennsylvania based economy.com states that the number of Indian professional - in India - handling computer jobs for US companies will rise to 1.2 million by 2008. This will be a 700% rise since 2002 – when the number of professionals was 177,000. Majority of it is the result of offshore BPO trend that is

2003-08-19T12:33:00.000-07:00

Professional (quality-driven) requirement on up Offshore BPO services sector in India has posted tremendous growth mainly due to the emphasis on quality while cost-effectiveness going parallel. While the offshore BPO sector is on a rampage the hidden fact is whether India will be able deliver the quality assured service in the same tenacity as the business is pouring in by tons. Will India be

2003-08-18T12:47:00.000-07:00

India is highly favored as offshore destination The phenomena of the outsourcing industry in India has grabbed attention of the corporate sector worldwide. Offshore BPO service market in India is likely to grab 60% to 70% of the corporate global market within one-year span. Due to the major outburst in outsourcing business activities, going offshore is becoming quite usual as country like India

2003-08-17T01:15:00.000-07:00

Europe, US to outsource offshore rapidly in near future The offshore BPO service industry despite facing several setbacks and outrage of US employees union – is on course for a dynamic growth in the coming years. Researchers Gartner estimates 38% increase in the offshore BPO market for 2003 and expects a large portion of the offshore services landing up India. In April this year Gartner

2003-08-14T12:29:00.000-07:00

Canada poses threat for economical offshore BPO market A report released by market analysts Datamonitor on Wednesday stated that the US companies would look forward to its nearshore destination viz. Canada for outsourcing their call-center operations. The report refers to Canada's still-low costs, well-educated labor pool, economic stability, quality infrastructure and ease of access to US

2003-08-13T14:25:00.000-07:00

Offshore to India: Fine for corporate world if not people The BPO service market in India through offshore clients is on a rampage. I have read lot of articles lately and found that citizens in US are not happy about the offshore phenomena. Though corporate heads are rejuvenated by this strategic move and saving fair amount of dollars and pounds. The outsourcing activity though new to India

2003-08-12T12:57:00.000-07:00

Michigan joins as anti-outsourcing: Introduces Bill Few days ago the state of Michigan proposed a bill against outsourcing tech jobs to India and retain jobs within the state. The loss of job within the state is becoming a huge concern as several corporate houses in the state are heading offshore destinations like India for BPO and relative services. Michigan joins the list of agitated states

2003-08-11T13:03:00.000-07:00

Growth in offshore BPO services but for a cost There is tremendous growth for offshore BPO sector in India Indian professionals working in BPO sector are facing rigid health problems Offshore BPO service providing companies in India are making a mark in the international scene. Due to the low cost workforce combined with strong technical background gives India an edge over its competitors like

2003-08-09T22:52:00.000-07:00

New Facet of offshore BPO services Offshore BPO service providing companies in India are making a mark in the international scene. Due to the low cost workforce combined with strong technical background gives India an edge over its competitors like Brazil, China, the Philippines and other nations in the business. Offshore BPO service sector have emerged with a new facet. The congestion in the

2003-08-07T12:37:00.000-07:00

India is the best for offshore BPO services Offshore BPO service providing companies in India are making a mark in the international scene. Due to the low cost workforce combined with strong technical background - India holds an edge over its competitors like Brazil, China, the Philippines and other nations in the club. Offshore BPO service sector have emerged with a new facet. The congestion in

2003-08-06T13:34:00.000-07:00

Indian offshore BPO sector is buzzing Two major corporate moves marked the presence of the ever-growing offshore BPO service industry. London based news agency REUTERS has decided to outsource its content creation service unit to India to shift some of the jobs and reduce the cost of operation. 90% of Reuter’s revenue comes from screen sales and the remaining 10% from selling news to papers and

2003-08-05T13:23:00.000-07:00

BPO services needs consolidation period for stability Offshore BPO services sector is especially in India is extremely cost effective as a result many US firms are lunging to outsource business to India. India's high-quality software engineering talent and low cost structure together puts India on top of the outsourcing destination. Offshore BPO services conveyed by India to its clients thus

2003-08-05T12:51:00.000-07:00

2003-08-04T12:49:00.000-07:00

Going offshore becoming an obvious choice in US and UK Moving work overseas has appealed to some corporations, partly because of low salaries in countries such as India, the Philippines and Mexico a report from CNET said. Asian countries - where the cost of manpower and operations is drastically low, are largely tapping the offshore BPO services. At an hour when economy is not doing so well in

2003-08-02T22:49:00.000-07:00

US economy happy to offshore BPO services The offshore outsourcing industry burgeoning in India and other Asian countries have embarked a revolutionary change that interestingly is alarming to western corporate economy. US have always coped with outsourcing ever and ever. While earlier the industrial outsourcing were migrating to Latin America as in Mexico, Brazil and likewise countries. Now

2003-08-01T12:49:00.000-07:00

Proper monitoring of offshore BPO services Offshore BPO services is on course to a resolute growth due to its cost, quality, value and process advantage it holds in the long run of economical shifts. A research by surveying firm Gartner estimates that one out of every 10 IT-based job in US will move to the emerging markets such as India, China due to cost effectiveness. Offshore BPO service

2003-07-31T12:51:00.000-07:00

Total offshore BPO poised for major growth More than one-third of companies having more than 1,000 employees attain offshore BPO services from US based BPO service providers – a report from Gartner explains. Even though the offshore BPO market is only 1.5 percent at preset, the offshore industry is likely to gain in the near future. Offshore BPO business hovering at $1.8 billion mark in 2003

2003-07-30T13:20:00.000-07:00

Several companies to Offshore BPO services in future The offshore BPO servicing industry in India offers inherent skilled workforce plus technical vibrancy and least to mention highly cost-effective environment. All these put together results in an unmoved Indian outsourcing market that is growing dominantly than anywhere else. Though the offshore BPO service sector is still immature - the

2003-07-27T00:02:00.000-07:00

Tangible growth within Offshore BPO services The market for offshore BPO services has grown tremendously during last few years. According to an estimate the global BPO market would stand close to $173 billion. A large part out of it will be outsourced to lower operational cost (read more than $23 billion). Offshore BPO service will continually grow otherwise also. As the corporate sector

2003-07-25T12:18:00.000-07:00

Offshore BPO services Companies going offshore for BPO services have all the reasons to support their move. Going offshore allows them to avail similar kind of services at a rock bottom cost. If companies from US or Europe lay plans to outsource their business activities to country like India than directly the operational cost comes down to 50%-80% or say 1/5 to 1/8 of the cost that they